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Return Policy
At Harjas Boutique USA, we aim to provide a satisfying shopping experience. However, due to the nature of our products and health concerns, we have a strict return policy. Please review our guidelines carefully before making a purchase:
1. Conditions for Returns
We accept returns only if the product received is defective or damaged. In such cases, customers must provide an open video clearly showing the defect within 7 days of receiving the order. The video will help us verify the issue and process your return request.
2. How to Initiate a Return
To initiate a return, please email us at [email protected] with the following details:
- Your order number
- Video evidence of the defect
- A brief description of the issue
Our team will review the request and respond with further instructions.
3. Return Shipping
If the return request is approved, customers will be responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping service to ensure the safe return of the item.
4. Return Approval Process
Once we receive and inspect the returned item, we will confirm whether the defect qualifies for an exchange. If approved, we will process an exchange for the same product or offer store credit.
5. Non-Returnable Items
Please note that we do not accept returns for the following:
- Non-defective items
- Products damaged due to improper handling after delivery
- Custom-made or personalized orders
- Products returned without prior approval
Thank you for understanding our return policy. We are committed to ensuring you have a pleasant shopping experience while maintaining high-quality standards.